Shipping and Cold Chain

1. Scope

This policy explains how we handle, pack, and dispatch articles. It forms part of our Terms of Sale.

2. Storage before dispatch

Articles are held under the storage conditions stated in the specification published for each article. Where an article requires refrigerated or frozen storage, it is held at that condition until it is packed for dispatch.

3. Packing

Not every article requires temperature-controlled shipping. Where the specification published for an article requires it, that article is packed in an insulated shipping container with refrigerant appropriate to the transit duration. Articles that do not require temperature control are shipped at ambient temperature. All vials are packed to protect against physical damage in transit.

Each shipment carries documentation identifying the articles enclosed and their lot numbers.

4. Dispatch and transit

Orders are dispatched the same day they are filled, or on the next business day. An order is filled once payment has cleared and the order has been picked and checked.

Transit times are estimates provided by the carrier and are not guaranteed by us. We are not liable for delays caused by the carrier, by customs, or by any event beyond our reasonable control.

5. Title and risk

Title and risk of loss pass to you when the shipment is delivered to the carrier. From that point the articles are at your risk.

6. On arrival

Inspect each shipment on arrival. If the packaging is damaged, if refrigerant is fully depleted on a temperature-controlled shipment, or if the contents do not match the enclosed documentation, photograph the shipment as received and contact support@unequivocalpeptides.com within 10 days of delivery, quoting your order number and the lot numbers concerned.

Once received, storage of the articles in accordance with their published storage conditions is your responsibility.

7. International shipments

We do not ship internationally at this time. We accept orders for delivery within the United States only.

Orders placed for delivery outside the United States are cancelled and refunded in full.

8. Undeliverable shipments

Where a shipment is returned to us as undeliverable because of an incorrect address, a refused delivery, or a failure to collect, we may charge the cost of the return and of any reshipment. Temperature-controlled articles returned in this way cannot be restocked and no refund is due.